Chargeback Services is responsible for providing a turnkey case management service for FIS clients. We gather and track all documentation necessary to validate fraudulent activity, process compliance chargebacks and prepare cardholder close-out packages for the institution. These functions combine to reduce chargeback liability to financial institutions and potential losses from fraudulent activity..

Product Features Include:

• FIS, as an extension of your operation, handles all aspects of the case, such as contacting cardholders, managing and tracking case status, obtaining documentation, and reporting to Visa.
  
• Chargeback Web portal for seamless customer service and case tracking
  
• Descriptive case closure documentation
  
• Integrated case creation from FIS Fraud Alert Management System
  
• Full service and self administered service options